Covid-19 FAQs – Holidaymakers

1. When will the Holiday Parks be open for arrivals?

Pure Leisure Holiday Parks are now re-open.

2. Can I make a booking now?

Yes you can book online using the following link …www.pure-leisure.co.uk/holidays or contact the Holiday Reservation Team by telephone – 01524 781453

3. If I book and lockdown measures are extended again can I change my Holiday dates?

Yes, that is not a problem using our fully flexible refundable deposit offer. For just £30 per booking the low and refundable deposit scheme has been introduced to help you lock in your holiday at today’s price without having to pay the full amount immediately. All deposits are fully refundable for up to 90 days before your holiday arrival date!

4. What facilities will be open at the Holiday Park?

As per Government instruction, all Leisure facilities including Pools and Spas remain closed for the time being and this applies to Holiday Parks throughout the UK, not just those owned by Pure Leisure. We are working extremely hard to re-open these leisure facilities with the aim to do so on 25th July (subject to holiday park). Where offered Fishing is now open at our Holiday Parks. Toilets, showers, and washing facilities will be re-open on 4th July as per the current government guidance. Food and beverage outlets are now available with restrictions in place (subject to holiday park).

5. Will I have to stay in my Holiday Caravan or Lodge for the duration of my stay?

You will be free to enjoy your stay at the Holiday Park provided that you observe the Government social distancing guidance that is in place at the time of your Holiday. You should also practice good hygiene and cleaning procedures just as you would at home. One-way systems may be used in some areas of the park to ensure social distancing can be complied with. For example, this may apply to dog walking areas and nature trails.

For your safety we have introduced our Peace of Mind measures:

  • We will be providing safe check-in and check out with minimized interaction and safe distances in place.
  • Staggered check-in times will be available.
  • Where possible we have provided hand sanitising stations and protective screens throughout the parks. Our teams have been trained and will be practicing social distancing and using PPE where required.
  • Public areas will be cleaned and sanitised regularly. We have a phased plan of opening our on park facilities which will involve regular cleaning and disinfection of surfaces and touchpoints. We will provide regular updates with regards to our phased opening of facilities when we can do so.
  • Cleaners will wear appropriate PPE and have undergone rigorous cleaning training.
  • All surfaces will be cleaned and sanitised.
  • All non-essential items will be removed from holiday homes.
  • Additional cleaning time has been allocated prior to check-ins.
  • A quality seal will be added to your accommodation after cleaning and prior to your arrival.
  • Additional Hot Tub care in place where applicable.

Covid-19 FAQs – Holiday Home Owners

1. Can Holiday Home Owners come to the Holiday Park to use or visit their Holiday Home?

Yes – Pure Leisure Holiday Parks are now re-open, with the exception of Trawsfynydd Leisure Village which will re-open on Monday 13th July.

2. Are show grounds on the Holiday Parks currently open?

Yes, Government Guidelines do now state that we are allowed to reopen our show grounds and holiday home sales can resume.

3. What facilities will be open at the Holiday Park when it reopens?

As per Government instruction all Leisure facilities including Pools and Spas remain closed for the time being and this applies to Holiday Parks throughout the UK not just those owned by Pure Leisure. Rest assured that as soon as we are allowed these facilities will re-open and follow the social distancing measures in place at the time. Where offered Fishing is now open at our Holiday Parks. Toilets, showers and washing facilities will be re-open on 4th July as per the current government guidance. We are working very hard to ensure the reopening of our bars & restaurants and aim to reopen them on or around the 10th July (subject to holiday park).

4. Will I have to stay in my Holiday Caravan or Lodge for the duration of my stay on park?

You will be free to enjoy your stay at the Holiday Park provided that you observe the Government social distancing guidance that is in place at the time of your Holiday. You should also practice good hygiene and cleaning procedures just as you would at home. One-way systems may be used in some areas of the park to ensure social distancing can be complied with. For example, this may apply to dog walking areas and nature trails.

Join Our Mailing Lists:

  • Holiday Hire
    Camping and Touring

    Head office 01524 917311
  • Holiday Home sales
    and Ownership

    Contact us on01524 784290
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