Pure Leisure Group Coronavirus update 12th April 2021
Good news – in line with the Government announced roadmap all of our English parks are now open to both Owners and Holidaymakers in self-contained accommodation. Please note that the opening dates of all shared facilities at our parks will follow, after the 17th May 2021 including camping and caravan touring with no onboard facilities.
English residents can also now travel to Trawsfynydd Leisure Village. However, In Scotland, residents are advised against non-essential journeys to other parts of the UK until 26th April.
The below FAQ’s have been updated in accordance with the latest government roadmap. For clarity, you can find more information on the following link – https://www.gov.uk/government/news/prime-minister-sets-out-roadmap-to-cautiously-ease-lockdown-restrictions
Covid-19 FAQs – Holiday Home Owners
1. Can Holiday Home Owners come to Holiday Parks in England to use or visit their Holiday Home?
Holiday home owners can now travel to and stay over in their holiday home. Only members of the same household or bubble should stay together.
2. Can Holiday Home Owners come to Holiday Parks in Wales to use or visit their Holiday Home?
Trawsfynydd Leisure Village is now open to guests from both England and Wales. However, In Scotland, residents are advised against non-essential journeys to other parts of the UK until 26th April.
3. Can I travel from England to visit my holiday home in Wales?
As above the park will be open to welsh residents for over night stays from 27th March 2021 you may visit as a day visitor to clean and maintain your holiday home as per the government guidance.
Covid-19 FAQs – Holidaymakers
1. When will the Holiday Parks be open for arrivals?
In line with the Government announced roadmap, all of our parks are now open to Holidaymakers in self-contained accommodation. Holidaymakers must come from one household in accordance with government guidelines. Please note that the opening dates of all shared facilities at our parks will follow, after the 17th May 2021 including camping and caravan touring with no onboard facilities.
2. Can I make a booking now?
Yes, you can book holidays for the latter part of 2021 online using the following link www.pure-leisure.co.uk/holidays or by contacting our Holiday Reservation Team by telephone – 01524 781453.
3. If I book and lockdown measures are extended again can I change my Holiday dates?
We know that things are a little uncertain at the moment, but you can book with confidence thanks to the Pure Leisure Promise. If you need to change your booking, you can transfer your deposit and balance up to 10 days* prior to arrival. The Pure Leisure Promise is available on new bookings arriving from 2nd of December 2020 – 31st January 2022. Terms and conditions apply, find out more here – www.pure-leisure.co.uk/offer/pure-leisure-promise/
4. What facilities will be open at the Holiday Park?
The opening dates of all shared facilities such as toilet and shower blocks at our parks will follow, after the 17th May 2021 including camping and caravan touring with no onboard facilities. Leisure and hospitality facility re-opening varies across the parks and Covid procedures are in place at all, so we encourage you to check the park-specific pages of our website. Below is a summary of some key venues with links for further details:
South Lakeland Leisure Village
- Waters Edge Restaurant – open for takeaways only
- Pure Leisure Health & Fitness – open to members only, booking required. Steam room remains closed.
- Spa – open, booking required
Tydd St Giles
- Gym & Leisure Centre – open to members only, booking required. Steam room & sauna remain closed.
- Pure Leisure Club – closed
5. Will I have to stay in my Holiday Caravan or Lodge for the duration of my stay after the parks reopen?
You will be free to enjoy your stay at our Holiday Parks in self-contained accommodation provided that you observe the Government social distancing guidance that is in place at the time of your Holiday. You should also practice good hygiene and cleaning procedures just as you would at home. One-way systems may be used in some areas of the park to ensure social distancing can be complied with. For example, this may apply to dog walking areas and nature trails.