Covid-19 Updates

Pure Leisure Parks are now re-open, welcoming both owners and holidaymakers! For your safety we have added Peace of Mind measures on park. We look forward to seeing you soon!

Find out more

Covid-19 FAQs Updated on 16.10.20 –

1. I have a holiday booked, can I still come?

Our holiday parks will all remain open, please seek government guidance if travelling in or out of a high risk area, here – www.gov.uk/guidance/local-covid-alert-level-very-high

2. What happens if I need to cancel my holiday?

If you wish to cancel your up-coming holiday due to COVID local lock down restrictions or testing/being tested for COVID we will issue you with a credit note (to the value of your holiday) that can be used up to 2 years after the date of issue.

3. Are Leisure facilities still open?

You can find each of our park-specific leisure policies on the following links:

South Lakeland Leisure Village
Tydd St Giles Golf and Country Club
Fell End Holiday Park
Billing Aquadrome
Bridlington Links Golf and Leisure Estate 

4. Can I visit my holiday home?

Our holiday parks will all remain open, please seek government guidance if travelling in or out of a high risk area, here – www.gov.uk/guidance/local-covid-alert-level-very-high 

5. Can friends and family visit me at my holiday home? 

In very high risk areas households cannot mix either indoors or outdoors so visitors will not be permitted in your holiday home. If you are found to have visitors they will be asked to leave.

 


Covid-19 FAQs – Holidaymakers

1. When will the Holiday Parks be open for arrivals?

Pure Leisure Holiday Parks are now re-open.

2. Can I make a booking now?

Yes you can book online using the following link …www.pure-leisure.co.uk/holidays or contact the Holiday Reservation Team by telephone – 01524 781453

3. Will I have to stay in my Holiday Caravan or Lodge for the duration of my stay?

You will be free to enjoy your stay at the Holiday Park provided that you observe the Government social distancing guidance that is in place at the time of your Holiday. You should also practice good hygiene and cleaning procedures just as you would at home. One-way systems may be used in some areas of the park to ensure social distancing can be complied with. For example, this may apply to dog walking areas and nature trails.

4. Are leisure facilities open?

You can find each of our park-specific leisure policies on the following links:

South Lakeland Leisure Village
Tydd St Giles Golf and Country Club
Fell End Holiday Park
Billing Aquadrome
Bridlington Links Golf and Leisure Estate 

5. What happens if I am affected by a local lockdown?

If you need to make adjustments to your holiday due to local lockdowns caused by Covid-19 we will allow flexibility in date changes. Any differences in price will need to be paid for upon changing.

For your safety we have introduced our Peace of Mind measures:

  • We will be providing safe check-in and check out with minimized interaction and safe distances in place.
  • Staggered check-in times will be available.
  • Where possible we have provided hand sanitising stations and protective screens throughout the parks. Our teams have been trained and will be practicing social distancing and using PPE where required.
  • Public areas will be cleaned and sanitised regularly. We have a phased plan of opening our on park facilities which will involve regular cleaning and disinfection of surfaces and touchpoints. We will provide regular updates with regards to our phased opening of facilities when we can do so.
  • Cleaners will wear appropriate PPE and have undergone rigorous cleaning training.
  • All surfaces will be cleaned and sanitised.
  • All non-essential items will be removed from holiday homes.
  • Additional cleaning time has been allocated prior to check-ins.
  • A quality seal will be added to your accommodation after cleaning and prior to your arrival.
  • Additional Hot Tub care in place where applicable.

Felling unwell during your stay? Click here. 


Covid-19 FAQs – Holiday Home Owners

1. Can Holiday Home Owners come to the Holiday Park to use or visit their Holiday Home?

Yes – Pure Leisure Holiday Parks are now re-open, with the exception of Trawsfynydd Leisure Village which will re-open on Monday 13th July.

2. Are show grounds on the Holiday Parks currently open?

Yes, Government Guidelines do now state that we are allowed to reopen our show grounds and holiday home sales can resume.

3. Will I have to stay in my Holiday Caravan or Lodge for the duration of my stay on park?

You will be free to enjoy your stay at the Holiday Park provided that you observe the Government social distancing guidance that is in place at the time of your Holiday. You should also practice good hygiene and cleaning procedures just as you would at home. One-way systems may be used in some areas of the park to ensure social distancing can be complied with for Covid-19. For example, this may apply to dog walking areas and nature trails.

Felling unwell whilst on park? Click here. 

Join Our Mailing Lists:

  • Holiday Hire
    Camping and Touring

    Head office 01524 917311
  • Holiday Home sales
    and Ownership

    Contact us on01524 784290
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