Pure Leisure Group Coronavirus update 19th July 2021
Good news – in line with the Government announced roadmap all of our parks are now open to both Owners and Holidaymakers including camping and caravan touring with no onboard facilities.
The below FAQ’s have been updated in accordance with the latest government roadmap. For clarity, you can find more information on the following link – https://www.gov.uk/government/news/prime-minister-sets-out-roadmap-to-cautiously-ease-lockdown-restrictions
Covid-19 FAQs – Holiday Home Owners
1. How many people can stay together?
There is now no restriction on how many different households may stay in the same holiday accommodation. As always, you should not exceed the stated occupancy of your holiday home.
2. Do I have to wear a mask?
We encourage all owners and guests to wear masks in enclosed spaces, for example inside reception, shops and when moving around bars or restaurants.
Our staff will continue to wear masks in all public areas on the parks.
3. Can I travel from England to visit my holiday home in Wales?
Holiday home owners can now travel to and stay over in their holiday home.
Covid-19 FAQs – Holidaymakers
1. Can I make a booking now?
Yes, you can book holidays for the latter part of 2021 online using the following link www.pure-leisure.co.uk/holidays or by contacting our Holiday Reservation Team by telephone – 01524 781453.
2. If I book and lockdown measures are extended again can I change my Holiday dates?
We know that things are a little uncertain at the moment, but you can book with confidence thanks to the Pure Leisure Promise. If you need to change your booking, you can transfer your deposit and balance up to 10 days* prior to arrival. The Pure Leisure Promise is available on new bookings arriving from 2nd of December 2020 – 31st January 2022. Terms and conditions apply, find out more here – www.pure-leisure.co.uk/offer/pure-leisure-promise/
3. Do I have to book to use the swimming pool?
Capacity is now increased at all our pools, and changing rooms are open. Some parks will continue to use a booking system so please check the specific instructions at your venue:
Billing Aquadrome – booking is required up to 24 hours before you wish to swim, please call 01604 408181 option 6.
Fell End – booking is required, please call 01539 760765
South Lakeland Leisure Village – booking is not required for swimming – though any classes should be booked as usual using the Clublink app or by calling 01524 727845.
Tydd St Giles – booking is not required for adult lane swimming, but is necessary for family swim sessions and classes.
4. Do I have to book a table in the bar or Restaurant?
Booking is not required, but recommended at popular times to avoid disappointment.
We will continue to operate table service only in our restaurants.
5. What are your cleaning procedures?
We are continuing our high level of cleaning and touch point disinfection, as we have throughout the pandemic, along with all housekeeping controls.
6. Are other measures staying in place?
We will continue to have plastic screens in place at service points, for example in reception and at till points.
Hand sanitizer will remain readily available across parks and we encourage you to use it regularly.
We will also maintain existing methods of increased ventilation in enclosed spaces, for example in shower blocks, launderettes and site offices.