FAQ’s

Static Caravan and Lodge Arrival Days

  • Any night arrival
  • Minimum 2 night stay
  • 3 nights minimum stay may apply at some parks on Bank Holidays & Event Weekends.
  • Varies by park

Camping Pods Arrival Days

  • Any night arrival.
  • Low season is 1 night minimum stay
  • Minimum 2 nights required at weekends all year round.
  • High season 1 night mid-week or 2 nights minimum at weekends.
  • 3 nights minimum stay may apply at some parks on Bank Holidays & Event Weekends.

What are your check in and out times?

Camping and Touring – Check in 2pm. Check out 12pm.

Camping Pods – Check in 4pm. Check out 10am. If a pod is available before standard check-in time the park will happily check you in earlier for a small charge.

Hire Lodges/Statics Caravans– Check in from 2pm dependent on category of accommodation. Check out 10am.

When is my balance payment due?

Balance payable less your deposit 60 days prior to arrival date. For bookings made 60 days prior to arrival or less, full balance is payable at time of booking. A payment reminder will not be sent. Failure to pay may mean your holiday will be cancelled and your deposit lost.

How do I pay for my holiday?

We accept all credit / debit cards excluding American Express. Please make cheques payable to Pure Leisure Group. There is no charge for debit cards. When using a credit card to make payment for holidays a 2% charge will be incurred. This is in line with current bank charges. PLEASE NOTE – We will not accept payment by cash on arrival.

My booking confirmation looks wrong?

All booking confirmations sent via Email or through the post are computer-generated and will not show some details of your booking eg. Infants, pets, awning, pup tents, pitch numbers, specific accommodation numbers etc…

If I book direct will you give me your best price?

If you find a cheaper price for a holiday offer from another Booking Agent please call our Bookings Team direct and we will match it for you.

Do you accept group bookings?

Wedo not accept group bookings (3 or more) from single sex groups or groups under 21 years of age. Any booking subsequently found in breach of these conditions may, at our discretion, be removed from the park without any refunds.

What’s included in my holiday home?

All bedding, electricity and gas is included in the price of your stay. Extra bedding and pillows are also always available within the holiday home. Please note that while all bed linen is provided, bathing towels and tea towels are not. All our hire accommodation have televisions in the lounge area.

What do I need to bring?

Bed linen is provided in all our hire accommodation. However you will need to bring your own bath towels, tea towels, washing up items, toilet roll, consumables, toiletries and food etc…

Do you have hot tubs?

Most of the accommodation on our parks is privately owned and rented out either through us or privately. We have select lodges at South Lakeland Leisure Village available to rent with hot tubs.

Do you offer Cots, High Chairs & Stair Gates?

Should you have younger children within your party; cots, highchairs and safety stair gates are available for hire for a small extra charge. £7 per item for a short break and £14 per item for a week. Please book at the time of booking your stay.

Can you cater for my special request?

Our staff endeavor to ensure every customer need is catered for during your stay with us. If you have any special requirements or requests please do not hesitate to discuss with our Reservations Team. Wherever possible, we will try to meet your needs to ensure your stay with us is an experience you will want to repeat.

Can I bring my pet?

Because we know how attached some of our guests are to their pets, we welcome well behaved dogs at all our parks in a small number of selected caravans, lodges and pods. All camping and touring guests are permitted to bringing pets. Max. 2 dogs per booking where permissible. Make sure you tell our friendly Reservations Team that you require a pet friendly unit or select your requirement when booking online. Charges apply – Camping, Touring and Pods £3 per pet per night, Accommodation £25 per short break and £35 per week.

Click here to see our pet charges.

How much are your Leisure Passes?

Access to our leisure facilities at Fell End Holiday Park, South Lakeland Leisure Village, Billing Aquadrome Holiday Park and Tydd St Giles Golf & Country Club are chargeable. Don’t forget to order your leisure passes at the time of booking to get our advanced discount rates. Passes purchased on/after arrival will be higher.

Why do I need to pay a security deposit?

We require a security deposit of £40 to be taken with a credit/debit card when checking in to our holiday hire lodges or statics caravans. This will take up to 10 working days to be refunded back onto the card upon your departure. If for any reason you are not to be refunded the park will contact you to explain why. If after 10 days you haven’t heard from us and the money hasn’t been refunded, please contact the park directly for further information.

What does your Cancellation Protection Plan offer?

For cancellation cover to be valid an appropriate fee of £16.00 per lodge per week or £10 part week must be paid at the time of initial booking. Cancellation cover for camping and touring is £10 per stay. The available funds of the scheme will absolve you from any outstanding liability and ensure the return of all monies paid (excluding the cancellation protection fee) if you have to cancel in advance due to illness, accident, death or maternity of any member of your party, or jury service or unemployment by redundancy, of the person who made the booking. In the event of a cancellation please advise in writing as soon as possible. Satisfactory evidence of the authenticity of the claim is, of course, required (see conditions 4). Moving holiday dates or refunds will not be considered unless cancellation protection has been paid. The company reserves the right to charge up to £10.00 for each amendment to your booking.

For more information or to book your holiday please call us on 01524 781453.

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  • Holiday Hire,
    Camping and Touring

    Head office 01524 781453
  • Holiday Home sales
    and Ownership

    Contact us on01524 784290
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