Leisure Assistant

To assist with the day to day operations of the Health & Fitness Centre and maintain the highest standards of guest care.

• Answering telephone calls and dealing with queries on reception from prospective/existing members.
• To carry out reception and administration duties relation to the centre members, including bookings and membership enquiries.
• To provide product and Company information to Customers to a high standard of level of competence.
• To supervise the pool in a life guarding capacity when reaching 30 bathers.
• To instruct members in the use of the fitness suite (supervised)
• To ensure a high standard of cleanliness and excellent public image is maintained.
• To undergo specific training as indicated by the Duty Manager and be required to attend water based training periodically.
• Ensure health and safety standards are maintained and comply with all legislation, regulations and as directed by the Company.
• Reporting any health and safety issues to the Duty Manager.
• Effectively maintain hygiene levels of the facilities and maintenance of equipment to a recognised level of capability.
• Dealing with member enquiries and complaints.
• Liaising with other team members to ensure tasks are completed effectively.
• Accept instructions from the Duty Manager in a correct and appropriate manner.
• To undergo specific training as indicated by the Manager as and when required.
• Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices.
• Comply with company policies, rules and procedures at all times.
• Any other duties as required by your line manager commensurate with your role.

Skills:

• Experience in a similar role in a health/fitness club or local authority sports centre.
• Excellent judgement, able to listen to members’ point of view/requirements and evaluate best option.
• Good time management, is organised and creates a good impression, takes pride in quality of work and is always presentable.
• Excellent communication skills, able to convey information clearly and accurately.

Qualifications:

• The right to work in the UK.
• RLSS National Pool Lifeguard Qualification  or willing to work towards.
• RSA/YMCA – Optional.
• First Diploma/GMVQ in Sport or Health related course.
• Experience in a similar role in a health/fitness club or local authority sports centre.