If Something Isn’t Right with Your Experience

At Pure Leisure Group, we’re committed to making your holiday as enjoyable and relaxing as possible. However, we understand that sometimes things may not go exactly as planned. If you experience any issues during your stay, here’s how you can let us know:

•  Speak to the Park Team, If something isn’t quite right, please speak to a member of the Park Reception team as soon as possible. They are there to help and are best placed to resolve most issues quickly and effectively while you’re on park.
•  Out-of-Hours Assistance, If you need
  help outside of reception opening hours, please contact the out-of-hours
  number provided in your welcome information or displayed at reception.
•  After Your Stay, If your issue wasn’t resolved during your visit and you’re still unhappy, you can contact our Customer Care team. Please email us within 14 working days of your departure to customer.relations@pureleisuregroup.com

or if you would prefer to write to us:
Customer Care Department, Pure Leisure Group Limited, South Lakeland House, A6, Yealand Redmayne, Carnforth, Lancashire LA5 9RN

Make sure to include the following in your correspondence: Your booking reference number, the name the booking was made under, your contact telephone numbers, a detailed description of the issue. Please note that only the lead guest (the person who made the booking) should submit the complaint.