How can we help you?
Tell us what you’re looking for, or browse our FAQ categories below. Prefer to contact us directly?
- Ownership
- Holidays
- General
- Covid 19 Measures
How long are the parks open for?
The seasons do vary from park to park. Some of our parks are open 12 months of the year, Tydd St Giles Golf and Country Club, Crook O’Lune Holiday Park and Bridlington Golf and Leisure Estate. The remainder are open between 10 and 11 months of the year.
How much are the annual site fees?
Site fees do vary greatly from park to park. Annual fee amounts vary based on what the park has to offer e.g. caravan parks, lodge parks, types of facilities on offer and the actual location of the park. More information can be given when you visit us or please call our central sales team for further details.
What other running cost are there?
In addition to your site fees, there are other costs to consider. They are insurance, rates, metered electric and metered or bottled gas. More information on these costs can be given when you visit us or call us for further details.
Am I permitted to bring my dog (s) to stay with me in my holiday home?
Yes, we welcome well-behaved dogs at all of our parks if you are an owner with us.
How long may I keep my holiday home for?
Again, this varies across the parks – please call our central sales team for more information.
I already own a touring caravan/motorhome or holiday home on an alternative holiday park, will I be able to part-exchange to a holiday home you have on your park?
Yes, we will always consider part exchange. Any age, any condition, all makes, models and sizes will be considered, in fact we would even consider part exchanging a trailer tent, boat or other leisure product in addition to the above.
Please bring specific details with you when you visit us. Please note we do require an MOT certificate for a motorhome.
We have some fantastic part exchange offers allowing you to offset some of the cost of your new holiday home.
Contact us today for a free, no obligation valuation to part exchange an existing asset against the purchase of a new or pre-owned holiday home.
Can I bring my existing holiday home to your park?
If you are an existing caravan owner on another park but are unhappy with your current location, we can offer the option to relocate your caravan to some of our parks from time to time. We can take care of all the arrangements including disconnections, collection, transport, delivery and re-connection. Alternatively, we can also offer a quotation to part exchange your holiday home with us, and start afresh. Call us to arrange a free appraisal of your existing caravan today. Subject to park and pitch availability.
Am I allowed to sublet to offset some of the running costs?
Yes, we only allow subletting at four of our park locations – Tydd St Giles Golf and Country Club, South Lakeland Leisure Village, Billing Aquadrome and Bridlington Links Golf and Leisure Estate.
Subletting your holiday home when you are not using it is a great way to offset some of the annual running costs as a holiday home owner you need to pay for include site fees, water and rates, gas, electricity and insurance.
Potential income will vary dependent upon where your holiday home is located and on how many times and at what time of the year you wish to use your holiday home for your own personal use. Although we cannot guarantee income levels, you could generate up to £10,000 per annum allowing many owners to enjoy the benefits of ownership without the ongoing costs.
Many owners have neither the time nor the expertise to carry out the arrangements required to sublet their holiday home. Pure Leisure Group can offer you a fully managed letting service with a dedicated reservations team, open 7 days a week.
Our fully managed service includes;
- Marketing support
- Online booking
- Customer correspondence
- Key handling
- Cleaning and linen change services
- Gas checking service
- Extended maintenance support
- Annual letting statements
- Subletting charges
To meet with health and safety requirements, your holiday home will require specific fire safety equipment and annual safety inspections.
Holiday homes are not exempt from TV licensing, so bear in mind that whether you’re holidaying yourself or subletting, your holiday home will need a valid TV licence.
How do I check availability or make a booking?
To check our availability for your selected dates or to book your stay please click here.
What are your check-in and out times?
Camping and Touring – Check-in 2pm. Check out 12pm.
Camping Pods – Check-in 4pm. Check out 10am. If a pod is available before standard check-in time the park will happily check you in earlier for a small charge.
Hire Lodges/Statics Caravans– Check-in from 2pm dependent on category of accommodation. Check out 10am.
When is my balance payment due?
Balance payable less your deposit 60 days prior to arrival date. For bookings made 60 days prior to arrival or less, the full balance is payable at the time of booking. A payment reminder will not be sent. Failure to pay may mean your holiday will be canceled and your deposit lost.
Do I need to pay a security deposit?
We require a security deposit of £40 to be taken with a credit/debit card when checking in to our Pods and £100 when checking into Accommodation Hire. This will need to be taken on arrival to park through credit or debit card and will be refunded back to you within 10 working days of your departure. If for any reason you are not to be refunded the park will contact you to explain why. If after 10 days you haven’t heard from us and the money hasn’t been refunded, please contact the park directly for further information.
How do I pay for my holiday?
We accept all credit/debit cards excluding American Express. Please make cheques payable to Pure Leisure Group. PLEASE NOTE – We will not accept payment by cash on arrival.
My booking confirmation looks wrong?
All booking confirmations sent via Email or through the post are computer-generated and will not show some details of your booking eg. Infants, pets, awning, pup tents, pitch numbers, specific accommodation numbers etc.
If I book direct will you give me your best price?
If you find a cheaper price for a holiday offer from another Booking Agent please call our Bookings Team direct and we will match it for you.
Do you accept group bookings?
We do not accept group bookings (3 or more) from single sex groups or groups under 21 years of age. Any booking subsequently found in breach of these conditions may, at our discretion, be removed from the park without any refunds.
What’s included in my holiday home?
All bedding, electricity and gas is included in the price of your stay. Extra bedding and pillows are also always available within the holiday home. Please note that while all bed linen is provided, bathing towels and tea towels are not. All our hire accommodation have televisions in the lounge area.
What do I need to bring?
Bed linen is provided in all our hire accommodation. However, you will need to bring your own bath towels, tea towels, washing up items, toilet roll, consumables, toiletries and food etc…
Do you have hot tubs?
Most of the accommodation on our parks is privately owned and rented out either through us or privately. We have select lodges and glamping pods which offer hot tubs.
Do you offer Cots & High Chairs?
Should you have younger children within your party; cots and highchairs available for hire for a small extra charge. £7 per item for a short break and £14 per item for a week. Please book at the time of booking your stay.
Can you cater for my special request?
Our staff endeavor to ensure every customer need is catered for during your stay with us. If you have any special requirements or requests please do not hesitate to discuss with our Reservations Team. Wherever possible, we will try to meet your needs to ensure your stay with us is an experience you will want to repeat.
Can I bring my pet?
Because we know how attached some of our guests are to their pets, we welcome well-behaved dogs at all our parks in a small number of selected caravans, lodges and pods. All camping and touring guests are permitted to bringing pets. Max. 2 dogs per booking where permissible. Make sure you tell our friendly Reservations Team that you require a pet friendly unit or select your requirement when booking online. Charges apply – Camping, Touring and Pods £4 per pet per night, Accommodation £35 per pet for a short break and £45 per pet for a week.
Are Leisure Passes included?
Access to our leisure facilities at Fell End Holiday Park, South Lakeland Leisure Village, Billing Aquadrome Holiday Park and Tydd St Giles Golf & Country Club are chargeable. Don’t forget to order your leisure passes at the time of booking to get our advanced discount rates. Passes purchased on/after arrival will be higher.
What does your Cancellation Protection Plan offer?
For cancellation cover to be valid an appropriate fee of £16.00 per lodge per week or £10 part week must be paid at the time of initial booking. Cancellation cover for camping and touring is £10 per stay. The available funds of the scheme will absolve you from any outstanding liability and ensure the return of all monies paid (excluding the cancellation protection fee) if you have to cancel in advance due to illness, accident, death or maternity of any member of your party, or jury service or unemployment by redundancy, of the person who made the booking.
In the event of a cancellation please advise in writing as soon as possible. Satisfactory evidence of the authenticity of the claim is, of course, required (see conditions 4). Moving holiday dates or refunds will not be considered unless cancellation protection has been paid. The company reserves the right to charge up to £10.00 for each amendment to your booking.
Where can I check-in?
You should have received this information as part of your booking confirmation, if you haven’t received this please call us on 01524 917311 to confirm your email address.
Can I fish at a Pure Leisure Park?
Yes, we accept day fishing at:
Billing Aquadrome
Bowland Lakes Leisure Village
Borwick Lakes development at South Lakeland Leisure Village
Can I bring a BBQ?
You’re welcome to bring a BBQ with you as long as this is raised off the floor at all times. Open fires, pits, and lanterns however are not permitted at any parks.
Do you have a menu for the restaurant and can I make a reservation?
Our menus, opening times, contact details and any existing procedures can be found on the links below:
The Venue at Billing Aquadrome
Woodland Edge at Fell End Holiday Park
Waters Edge at South Lakeland Leisure Village
Spikes Bar and Cafe Revive at Tydd St Giles Golf and Country Club
The Squirrel Inn at Lowther Holiday Park
Can I visit Billing Aquadrome as a day visitor?
Yes, there is a £5 parking charge per day for day visitors.
Are toilet and shower blocks open?
Yes, for those parks with touring and camping facilities our toilet and shower blocks are now open.
How do I buy leisure passes?
Operating under Covid-19 procedures you cannot purchase leisure passes with your booking, you will be able to purchase these as well as book your leisure slots upon arrival at the park.
Please find park specific policies and procedures below:
South Lakeland Leisure Village
Tydd St Giles Golf and Country Club
Fell End Holiday Park
Billing Aquadrome
What measures do you have in place surrounding Covid-19?
You can find a full breakdown of our current measures HERE.
Still need to get in touch?
We'll respond as soon as we can.
Phone
Hours vary depending on department or park.
Chat
Our team is available from 9am until 5pm.
Simply fill in the form below, and we’ll get back to you as soon as we can.Please be aware that it may take longer for us to respond to your enquiries than usual. We are dealing with an extremely high volume of calls/ emails and are trying our best to prioritise those holidaymakers with immanent arrivals on park. If you are a holiday home owner and your enquiry relates to visiting your holiday home or site fees, please email our customer relations team using the email address provided below.
Tell us who you need to speak to, and we’ll give you the best number to call.
I need to speak to the sales team.
call us on 01524 784290.
I need to speak to the holiday bookings team.
call us on 01524 917311.
I need to call a specific park.
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Billing Aquadrome
For holiday enquiries call us on 01524 917311
For ownership enquiries call us on 01604 340462 -
Bowland Lakes
For holiday hire camping and touring enquiries call head office on 01524 917311
For holiday home sales and ownership enquiries call us on 01524 791637 -
Borwick Lakes
For holiday hire camping and touring enquiries call head office on 01524 917311
For holiday home sales and ownership enquiries call South Lakeland Leisure Village on 01524 917313 -
Bridlington Links
For holiday home sales and ownership enquiries call us on 01262 411660
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Cogenhoe Mill
For holiday home sales and ownership enquiries call us on 01604 340463
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Crook O'Lune
For holiday hire camping and touring enquiries call head office on 01524 917311
For holiday home sales and ownership enquiries call us on 01524 917312 -
Docker Holiday Park
For holiday home sales and ownership enquiries call us on 01524 952226
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Fell End
For holiday hire camping and touring enquiries call head office on 01524 917311
For holiday home sales and ownership enquiries call us on 01539 760765 -
Hall More
For holiday hire camping and touring enquiries call head office on 01524 917311
For holiday home sales and ownership enquiries call us on 01539 760766 -
Lowther
For holiday enquiries call us on 01524 917311
For ownership enquiries call us on 01768 807996 -
Primrose Bank
For holiday home sales and ownership enquiries call us on 01253 547820
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Silverhill
For holiday home sales and ownership enquiries call us on 01945 668863
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South Lakeland
For holiday hire camping and touring enquiries call head office on 01524 917311
For holiday home sales and ownership enquiries call us on 01524 917313 -
Trawsfynydd Leisure Village
For holiday hire camping and touring enquiries call head office on 01766 808020
For holiday home sales and ownership enquiries call us on 01766 808021 -
Tydd St. Giles
For holiday hire camping and touring enquiries call head office on 01524 917311
For holiday home sales and ownership enquiries call us on 01945 668862 -
The Yealands
For holiday hire camping and touring enquiries call head office on 01524 917311
For holiday home sales and ownership enquiries call South Lakeland Leisure Village on 01524 917313
Head office
Pure Leisure Head Office
South Lakeland House
Yealand Redmayne
Carnforth
Lancashire
LA5 9RN
Tel: 01524 781918
Fax: 01524 782243
Customer relations
For feedback and complaints please email customerrelations@pureleisuregroup.com or in writing to:
Customer Relations
South Lakeland House
Yealand Redmayne
Carnforth
Lancashire
LA5 9RN
Media enquiries
Trevor White
Director of Corporate Affairs
Pure Leisure Group
South Lakeland House
Yealand Redmayne
Carnforth
LA5 9RN
Tel: +44 (0) 01524 784221
trevor.white@pureleisuregroup.com