General Manager – Fell End

Job Purpose

To provide leadership and direction to all areas of the Park including Operations, Sales, Grounds, Maintenance, Housekeeping and Food and Beverage in order to deliver the Park’s financial and operating plan. To hold accountability for achieving all performance goals for the Park and delivering an outstanding customer and colleague experience.

Key Responsibilities / Duties:

Park Presentation must meet company standards with grounds and accommodation in excellent condition. Park rules to be enforced rigorously.
Managing, organising, and supervising all elements of the parks in line with current company policies and procedures ensuring delivery of the financial target of the park. Direct oversight of changeover days
Retaining, motivating, training and consistently developing the Park’s teams to ensure we get the best from our people and exceed our guest expectations.
Hold regular HOD meetings in order to assist the management team with their strategies’ to meet the demands of the park, including the seasonal demands of the business.
Encourage and welcome customer feedback, ensuring the provision of an outstanding guest/owner experience with the aim of exceeding expectations.
Taking full responsibility of all revenue streams including Holiday Home Sales and Owners, Holiday Hire, Retail and F&B, ensuring you have a direct oversight of ordering supplies and stock, monitoring closely all on park spends and all park overheads.
Managing controllable expenses and wage costs, alongside determining and implementing strategies to increase year on year sales and to achieve park sales target.
Directly accountable for adhering to all Health and Safety and environmental requirements, promoting safe working practices and delivering a safe experience for all on Park. This includes maintenance of records and staff training.
Proactively seeking opportunities to expand, promote and develop the Park plus manage social media and brand awareness for the Park and PLG, in partnership with the central team, exploring competitor activity, market trends and new initiatives.
Proactively flag any concerns and challenges that you are aware of to the Board of Directors.
Report Park performance’s on a weekly basis across all areas of the Park’s, to the Directors.
Build and maintain strong open and collaborative working relationships with both the central team and other PLG parks.
To undergo specific training as indicated by the Manager as and when required.
Comply with company policies, rules and procedures at all times.
Any other duties as required by your line manager commensurate with your role.