Head of Housekeeping – Mains of Taymouth Golf and Country Estate
Job Purpose
As Head of Housekeeping you will be responsible for maintaining a high standard of hygiene and cleanliness in all accommodation, ensuring stock levels are maintained, Inspecting and signing off the cleaning of accommodation, and actively cleaning.
Key Responsibilities / Duties:
Head of Housekeeping
- Day to day management of and supervising of cleaners, to check that holiday lets are cleaned, ensuring checklists are completed
- Day to day management of third party cleaners
- Cleaning as and when required
- Ensuring all standards are maintained to the highest level
- Ensure customers and guests receive an efficient, friendly and consistently high standard of service. This includes reporting any defects
- To ensure that each Holiday Home accommodation has been inspected, prior to guest arrival, according to Pure Leisure Group standard
- Drawing up a shift rota for team members
- Training new employees to ensure they understand the required standard of service
- To ensure that each Holiday Home accommodation has been inspected, prior to guest arrival, according to Pure Leisure Group standard using checklist
- Create a guest focused culture within housekeeping
- To ensure adequate bed linen and inventory packs are maintained at all times, and adhering to the Company Purchasing Policy for replacement stock
- Checking for faults or damage and arranging repairs and routine maintenance work and note on checklist
- Checking any faults, damage and repairs noted on checklists have been rectified prior to the arrival of guests
- Making sure staff work to health and safety rules
- Helping cleaners clean lodges during busy times
- To undergo specific training as indicated by the Manager as and when required
- Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices
- Comply with company policies, rules and procedures at all times
- Any other duties as required by your line manager commensurate with your role
Skills required:
- Previous experience in a similar environment would be a distinct advantage
- An excellent telephone manner
- Good time management
- Great customer service skills
- Detail oriented
- Computer literate
- Approachable and friendly
- Can work under pressure
Education / Experience:
- The right to work in the UK
- Experience of planning & organising projects
- You will have extensive senior management experience, leading large teams with diverse responsibilities and experiences
- You will demonstrate high standards in customer experience and can demonstrate the ability to manage multiple revenue streams
- Holiday park experience desirable but not essential
Accommodation may be available for the right candidate.
