Head of Housekeeping – South Lakeland Leisure Village

Job Purpose

To maintain a high standard of hygiene and cleanliness in all accommodation and the complex, ensuring stock levels are maintained.  Inspecting and signing off the cleaning of accommodation.  Actively cleaning where required.  Meet and greet guests and answering the phone and guests queries and all reception duties, including check ins and key maintenance.

Key Responsibilities / Duties:

Head of Housekeeping

• Day to day management of and supervising of cleaners, to check that holiday lets are cleaned, ensuring checklists are completed
• Day to day management of third party cleaners
• Cleaning as and when required
• Ensuring all standards are maintained to the highest level
• Ensure customers and guests receive an efficient, friendly and consistently high standard of service. This includes reporting any defects

• To ensure that each Holiday Home accommodation has been inspected, prior to guest arrival, according to Pure Leisure Group standard

• Drawing up a shift rota for team members
• Training new employees to ensure they understand the required standard of service

• To ensure that each Holiday Home accommodation has been inspected, prior to guest arrival, according to Pure Leisure Group standard using checklist
• Create a guest focused culture within housekeeping
• To ensure adequate bed linen and inventory packs are maintained at all times, and adhering to the Company Purchasing Policy for replacement stock

• Checking for faults or damage and arranging repairs and routine maintenance work and note on checklist
• Checking any faults, damage and repairs noted on checklists have been rectified prior to the arrival of guests
• Making sure staff work to health and safety rules
• Helping cleaners clean lodges during busy times
• To undergo specific training as indicated by the Manager as and when required
• Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices
• Comply with company policies, rules and procedures at all times

Any other duties as required by your line manager commensurate with your role

Skills required:

• Previous experience in a similar environment would be a distinct advantage
• An excellent telephone manner
• Good time management
• Great customer service skills
• Detail oriented
• Computer literate
• Approachable and friendly
• Can work under pressure

Education / Experience:

• The right to work in the UK
• Experience of planning & organising projects
• You will have extensive senior management experience, leading large teams with diverse responsibilities and experiences
• You will demonstrate high standards in customer experience and can demonstrate the ability to manage multiple revenue streams
• Holiday park experience desirable but not essential

Please note there is no accommodation with this job role.