Leisure Attendant, South Lakeland Leisure Village

Job Purpose

We are seeking a dedicated Leisure Attendant to join our team at Pure Leisure Group, South Lakeland Leisure Village. To assist with the day to day operations of the Health & Fitness Centre and maintain the highest standards of guest care.

Key Responsibilities / Duties:

• Answering telephone calls and dealing with queries on reception from prospective/existing members.
• Any other duties as required by your line manager commensurate with your role
• To carry out reception and administration duties relation to the centre members, including bookings and membership enquiries.
• To provide product and Company information to Customers to a high standard of level of competence.
• To supervise the pool in a life guarding capacity when reaching 30 bathers
• To instruct members in the use of the fitness suite (supervised)
• To ensure a high standard of cleanliness and excellent public image is maintained
• To undergo specific training as indicated by the Duty Manager and be required to attend water based training periodically
• Ensure health and safety standards are maintained and comply with all legislation, regulations and as directed by the Company
• Reporting any health and safety issues to the Duty Manager
• Effectively maintain hygiene levels of the facilities and maintenance of equipment to a recognised level of capability
• Dealing with member enquiries and complaints
• Liaising with other team members to ensure tasks are completed effectively
• Accept instructions from the Duty Manager in a correct and appropriate manner
• To undergo specific training as indicated by the Manager as and when required
• Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices
• Comply with company policies, rules and procedures at all times

Skills required:

• Experience in a similar role in a health/fitness club or local authority sports centre
• Excellent judgement, able to listen to members’ point of view/requirements and evaluate best option
• Good time management, is organised and creates a good impression, takes pride in quality of work and is always presentable
• Excellent communication skills, able to convey information clearly and accurately
• The right to work in the UK
• RLSS National Pool Lifeguard Qualification or willing to work towards
• Experience in a similar role in a health/fitness club or local authority sports centre would be beneficial