Warden Couple – Loch Ness Highland Resort (Accommodation Available)
We are looking for a couple to join our team up at Lochness Highland Resort, Retreat and Lodges, to complete both Reception/Housekeeping tasks and Warden/General Maintenance duties.
Key duties will include:
Reception/Housekeeping
- Front of house checking in / out of our guests, creating great holiday memories for families
- Liaising with park teams, to provide the best holiday experience for our guests
- Dealing with enquiries from internal and external customers
- Reception duties, resolving guest queries and answering the telephone and online enquiries
- Ensuring all paperwork is managed and organised well
- Liaising with other team members to ensure tasks are completed effectively.
- Assisting with housekeeping/cleaning
- Comply with company policies, rules, and procedures at all times.
Warden/Maintenance:
- To undertake gas deliveries, as required, in line with Company policy
- To assist with the maintenance of the buildings, holiday homes, grounds, fences, public areas and development sites as directed by the Operations Manager
- DIY duties, including making repair and attending to burst pipes.,
- To note and report any work requiring attention line manager as soon as possible (e.g. burst pipes, dangerous steps, paths and services, etc.)
- Ensure all chargeable work undertaken is reported for invoicing in line with Company procedure and followed through approval from purchasing manager
- Assist with minor repairs and other maintenance activities in line with your skills and professional competence such as drain downs and siting’s along with basic grass cutting
- To assist in the implementation of legal and/or site rules in a diplomatic way and reporting failure to comply (e.g. speeding vehicles, dogs not on leads etc.) and any other reasonable requests from General Manager
- To serve the public in the most courteous and efficient manner including effective handling of enquiries and complaints, ensuring issues are reported in accordance with company instructions
- Complete on-call, out of hours work
- Any other duties as required by your line manager commensurate with your role.
Skills and Qualifications Required:
- Previous experience in a similar environment would be a distinct advantage
- DIY experience is a requirement for the Warden position
- An excellent telephone manner
- Good time management
- Great customer service skills
- Detail oriented
- Computer literate
- Approachable and friendly
- Can work under pressure
Qualifications:
- Both candidates must have a Full UK driving license
- The right to work in the UK
- Experience of planning & organising projects
- You will have extensive senior management experience, leading large teams with diverse responsibilities and experiences
- You will demonstrate high standards in customer experience and can demonstrate the ability to manage multiple revenue streams
- Holiday park experience desirable but not essential
Accommodation is available.
To apply, please email your CV to recruitment@pureleisuregroup.com and fill out the contact form below.
