Receptionist Vacancy Cockerham Sands
Job Purpose
To provide a greeting, welcoming and directing customers and appropriately. Answering and forwarding calls and providing administrative support.
Working 5 days over 7 and 37.5hrs per week, including weekends and Bank Holidays.
Key Responsibilities / Duties:
- Front of house checking in / out of our guests, creating great holiday memories for families
- Liaising with park teams, to provide the best holiday experience for our guests
- Dealing with enquiries from internal and external customers
- Reception duties, resolving guest queries and answering the telephone and online enquiries
- Ensuring all paperwork is managed and organised well
- Actively promoting future stays for current holidaymakers, ensuring you are aware of offers that are available to them
- Cash handling
- Processing payments
- To undergo specific training as indicated by the Manager as and when required
- Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices
- Comply with company policies, rules and procedures at all times
Any other duties as required by your line manager commensurate with your role
Skills required:
• An excellent telephone manner
• Good time management – multitasking
• Great customer service and organisational skills
• Computer literate
• A friendly and approachable personality
• Dependability
Education / Experience:
• The right to work in the UK
• Previous experience in a similar environment would be a distinct advantage.
This role profile is intended to identify key responsibilities only. It is a guide to the nature and main duties of the job and is not intended as a wholly comprehensive or permanent schedule. The order in which duties and responsibilities are listed is not significant.
