Leisure Attendant – South Lakeland Leisure Village Gym
Job Purpose.
To assist with the day to day operations of the Health & Fitness Centre and maintain the highest standards of guest care.
Permanent Zero Hours Contract, 32 Hours Temp Maternity Cover, No Accommodation available.
Key Responsibilities / Duties:
- Answering telephone calls and dealing with queries on reception from prospective/existing members.
- To carry out reception and administration duties relation to the centre members, including bookings and membership enquiries.
- To provide product and Company information to Customers to a high standard of level of competence.
- To supervise the pool in a life guarding capacity when reaching 30 bathers
- To instruct members in the use of the fitness suite (supervised)
- To ensure a high standard of cleanliness and excellent public image is maintained
- To undergo specific training as indicated by the Duty Manager and be required to attend water based training periodically
- Ensure health and safety standards are maintained and comply with all legislation, regulations and as directed by the Company
- Reporting any health and safety issues to the Duty Manager
- Effectively maintain hygiene levels of the facilities and maintenance of equipment to a recognised level of capability
- Dealing with member enquiries and complaints
- Liaising with other team members to ensure tasks are completed effectively
- Accept instructions from the Duty Manager in a correct and appropriate manner
- To undergo specific training as indicated by the Manager as and when required
- Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices
- Comply with company policies, rules and procedures at all times
- Any other duties as required by your line manager commensurate with your role
Skills required:
- Experience in a similar role in a health/fitness club or local authority sports centre
- Excellent judgement, able to listen to members’ point of view/requirements and evaluate best option
- Good time management, is organised and creates a good impression, takes pride in quality of work and is always presentable
- Excellent communication skills, able to convey information clearly and accurately
Education / Experience:
- The right to work in the UK
- RLSS National Pool Lifeguard Qualification or willing to work towards
- RSA/YMCA – Optional.
- First Diploma/GMVQ in Sport or Health related course
- Experience in a similar role in a health/fitness club or local authority sports centre
