Sales Executive

To provide a comprehensive sales service to all customers and generate holiday home sales in an efficient and compliant manner. Responsible for ensuring customer satisfaction and provide relevant accurate sales information when requested.

• Establish, develop and maintain relationships with current and prospective customers in a professional manner
• Providing advice to customers regarding the purchase of a holiday home
• Completing the sales paperwork for customer agreements and ensuring these are fully completed, signed and a copy issued to the customer
• Fully complete any relevant paperwork if the customer requires finance and obtain relevant anti money laundering documentation
• Helps customers make selections by building customer confidence, offering suggestions and opinions
• Follow up on telephone leads and enquiries made face to face
• Completing the sales report and submitting it to the Sales Selling Manager on a regular basis
• Completing the site leaving form and ensure a copy is sent to the Head Office After Sales Coordinator, Head Office Stock Coordinator and the Accountant
• Add any new sales lead to the tracking system in a timely manner
• Maintain a continuous positive dialogue with customers to ensure the sale of holiday homes is supported from initial transaction to final delivery and handover including a full and final check on all relevant documentation
• Where necessary, handling and dealing with customer queries relating to warranty and after sales issues
• Ensure after sales procedures are explained to the customer including relevant timelines
• Keeps abreast of current products, technical specifications and availability to ensure up to date information is given to customers
• Any other duties as required by your line manager commensurate with your role
• Monitor and help proactively resolve after sales complaints to ensure customer satisfaction
• Encouraging potential upgrades and upselling to guests
• Adhere to and promoting the Company Values along with Company best practice and legal compliance
• Develop and maintain relationships with owners, holidaymakers, internal and external customers
• Gain feedback from both owners and holidaymakers on the services and facilities provided on park
• To undergo specific training as indicated by the Manager as and when required
• Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices
• Comply with company policies, rules and procedures at all times
• Any other duties as required by your line manager commensurate with your role

• Excellent communication skills both verbal and written
• Ability to communicate effectively at all levels
• Professional manner when dealing with customers and colleagues alike
• Good IT skills including proficiency in Work, Excel, Outlook etc
• Attention to detail
• Good organisational skills
• Ability to manage own workload
• Team working
• The right to work in the UK
• Minimum of 5 A – C grades at GCSE level (or equivalent) including Maths and English
• Experience of working in a sales environment, such as, car sales/holiday booking agent would be beneficial

Note: This role profile is intended to identify key responsibilities only.   It is a guide to the nature and main duties of the job and is not intended as a wholly comprehensive or permanent schedule.  The order in which duties and responsibilities are listed is not significant.