Cancellation Cover

 

Cancellation Cover – When making a reservation you will be offered the option to purchase Cancellation Cover. The scheme will absolve you, as the person making the booking, should you have to cancel due to redundancy, jury service, maternity, paternity, sickness, accident & bereavement.

Cancellation Cover Duration
£16.00 Per full week
£10.00 Per short break
£10.00 Touring & Camping per break

Customers taking Cancellation Cover and meeting the requirements with the said conditions will be entitled to the following.

Notice of cancellation Refund
61 days plus Full refund less the deposit and cancellation fees
41-­‐60 days 20% of the total holiday cost will be retained (or the deposit whichever is greater)
29-­‐40 days 50% of the total holiday cost will be retained (or the deposit whichever is greater)
15-­‐28 days 80% of the total holiday cost will be retained (or the deposit whichever is greater)
14 days or less 100% of the holiday cost will be retained

Deposits paid and the cost of the cancellation fee will not be refunded under any circumstances. Should you choose not to take any cancellation cover no refund will be given. In the event of cancellation please phone us immediately. All claims  must be put in writing. Satisfactory evidence of the claim will be required eg. Doctors note, court notification. Moving holiday dates or refunds will not be considered unless Cancellation Cover has been paid. A £10 fee will be charged per amendment.

Accommodation

We cannot commit to or guarantee any holiday home or pitch assignment requests. Any special requests will be noted and every effort will be made to accommodate your request, please note requests cannot be guaranteed. Online bookings will be allocated the first available pitch. Please note that should you wish to add to or amend your booking an administration fee will be added – see below.

Payments

At the time of booking you will need to pay the required deposit and Cancellation Cover cost if added to the booking. The balance is due and payable (cleared funds for payments by cheque) no later than 60 days prior to the commencement of your booking. Where the booking is made less than 60 days before your arrival date, full payment must be made by debit or credit card. Please note we cannot accept payment by cheque for bookings with an arrival date within 60 days of the reservation being made. A statement showing the balance outstanding and due date will be sent to you on receipt of your deposit. Please keep your final confirmation paperwork safe as you must present this upon arrival at your holiday park. If the balance is not received by the due date then your booking will be treated as a cancellation and no refund will be paid. Please note, payments made by credit card are subject to an additional fee of 2%. Depending on bank, transaction fees may apply; please check with your card issuer. Cheques must be made payable to Pure Leisure Group.

Changes to your booking

After you have paid your deposit you may wish to change some elements of the booking, e.g. type of accommodation or number of guests. We will try to meet your request wherever possible. Date changes may not be possible. Any amendments must be made by the person who made the original booking and will incur an administration fee payable at the time of amendment being made.

Holiday Type Administration fee
Camping or Touring £5.00
Hire Fleet / Lodges £10.00

Minimum stays

During some peak times and busy periods, a minimum stay may apply to bookings. This may vary dependant on the park, scheduled events and dates. Please check at the time of booking.

Price amendments

All rates shown are subject to change without notice.

Occupancy of accommodation

Accommodation can only be occupied by the number of persons advised at the point of booking. If accommodation is found to be occupied by more people than we have been advised of, additional occupants will be removed from the park or offered alternative accommodation subject to availability and rates at that time.

Arrivals and Departures

Hire fleet– Arrival 4pm and departure 10am. Touring/Camping /Pods – Arrival times 2pm and departure 12pm. Please refer to your final confirmation details of what you need to bring with you and if a security deposit is required upon arrival. If you expect to arrive after 5:00pm please either advise us at time of booking or inform the park in advance of your arrival, so that we can make  the necessary arrangements for your arrival. Last check in 10pm. Early arrival and late departure is bookable in advance if available at a charge of £20.00 for 2 hours. You may be asked to provide photo identification upon arrival so please ensure that you have this with you.

Groups

We do not accept group bookings (3 or more) from single sex groups or groups under 21 years of age. Any booking subsequently found in breach of these conditions may, at our discretion, be removed from the park without any refunds.

Leisure passes

Leisure and swimming pool facilities are charged separately. All holidaymakers’ names are registered at the leisure club on park and passes are available to purchase when booking. Passes purchased on or after arrival will be charged at a higher rate. Please be advised any gym and spa facilities are strictly reserved for guests aged sixteen years and over. In the absence of lifeguards, all Pure Leisure Group pool facilities require a responsible, able bodied adult to accompany all children from the age of 12 to 16 at the poolside. Children under 12 years old must be accompanied by a responsible adult in the pool.

Accommodation descriptions

In describing accommodation we have tried to be as factual as possible however it should be noted that holiday homes on some parks are individual and as such, may vary to some extent. Images used are for illustrative purposes only, individual features may vary and any dimensions quoted are approximate. Please note that any descriptions provided in printed material or online are for guidance purposes only and do not form part of any contractual agreement. Unless specifically shown as being ‘FREE’ a charge may be made for some of the facilities or services described.

Dogs and other pets

We welcome well trained dogs in our pet friendly accommodation but dogs that are specified in the Dangerous Dogs Act 1991 are not permitted. Charges are per dog.

Accommodation Duration Charge
Hire Caravans/Lodges Per week £35.00
Hire Caravans /Lodges Per short break £20.00
Touring & Camping Per night £3.00

Lost property

If property is left in the accommodation after departure, whilst we will try to do everything within our power to return the item, we cannot be held responsible for any loss or damage.

Ball games

For the comfort of all our guests these are not permitted in the areas between and around accommodation.

Litter

All litter must be disposed of in waste bins provided on our parks.

Alcohol and Smoking

All holiday homes and camping pods have a strict no smoking rule which must be adhered to at all times. Pure Leisure Group and its related parks are only permitted to sell alcohol to people aged 18 or over and some parks operate a ‘Think 25’ policy. If any member of our staff is in doubt, ID showing proof of age will be asked for. Some parks also operate ‘Alcohol Free Zones’ where the consumption of alcohol in public places is strictly prohibited.

Parking

Parking is available alongside holiday homes, camping pods and pitches. Please ensure that you park your vehicle in the space designated for your pitch. This is to allow the free flow of traffic for essential services and the safety of guests. Offending vehicles may be removed at the discretion of the Company. Please indicate when booking if you are bringing a second car in order that we can issue an additional car pass. Failure to advise us of this may result in additional vehicles being refused entry to the park. Cars and other vehicles are accepted on Company property at the owner’s risk. Each additional vehicle is charged at £10.00. Registration numbers are required at time of booking or no later than 48 hours prior to arrival. We do not allow commercial vehicles in conjunction with camping and touring bookings.

Fires & Lanterns

Ground fires, open fires and Chinese lanterns are strictly prohibited on all parks. Please exercise caution when disposing of used barbecues and allow complete cooling prior to disposal in waste bins.

What is Included?

All holiday homes offer comfortable well equipped accommodation including a fully equipped kitchen, duvets, pillows and bed linen, gas and electricity. All you are required to bring with you are towels and tea towels.

Activities and Facilities

Occasionally certain facilities or activities may be temporarily withdrawn due to maintenance, renovation, adverse weather conditions or any other factor outside our control. We reserve the right to make such alterations in the above circumstances without prior notice and are unable to pay compensation or refunds for any inconvenience caused. Please note, off peak facilities may be reduced or restricted. We provide a range of indoor and outdoor facilities for children. Please note that children remain the responsibility of their parents / guardians at all times. Some of our facilities may have weight, height and/or age restrictions, and swimming sessions may be scheduled in the pools at certain times. Uses of some facilities are chargeable.

Promotional offers

All special offers are subject to availability and specific terms and conditions, and may be withdrawn at any time. Special offers can only be honoured if mentioned at time of booking. These offers can only be applied to the promotional period stated, cannot be used in conjunction with any other offer and apply to new bookings only. When booking online offers must be selected at time of booking and cannot be added at a later date.

Security deposits / Damage to property

For all accommodation bookings a refundable  security deposit of £40.00 will be required on arrival. This will be returned to you after departure provided that your accommodation is undamaged, clean and tidy. Please treat the facilities and accommodation at your park with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please report it to Reception immediately so that we can take the appropriate action. Accommodation will be inspected after departure and you will be charged for any loss/damages found and/or excessive cleaning charges incurred. We reserve the right to enter accommodation at any time throughout your stay. If you are charged for any loss or damage to the accommodation, you authorise Pure Leisure Group to use your debit/credit card, details of which you have disclosed, to obtain payment up to a maximum of £1000. You are also advised, for incidents of damage to holiday homes, company property, abusive or threatening behaviour towards staff or other customers, we reserve the right to ‘blacklist’ customers via our booking system which may result in admission to any of our parks being refused indefinitely.  We also reserve the right to exercise our judgment in such cases.

Unreasonable behaviour

For the convenience and enjoyment of all our guests, we reserve the right to terminate a booking without compensation where the unreasonable behaviour of the persons named on the booking or their guests may impair the enjoyment, comfort, safety or health of other guests. Should your holiday be cut short due to any of your party being asked to leave the park, no refunds will be given.

We are here to help

If you feel that you have any comments or complaints whilst on holiday, you should notify the park’s Reception as soon as possible during your stay so that we can try to resolve any problems. If at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to the Customer Relations Department or email customer.relations@pureleisuregroup.com within 7 days of the departure date of your booking. We will reply within 28 days. If you do not tell us about your complaint whilst on park our ability to investigate could be seriously hampered and we will not deal with it unless there is a valid reason why you did not tell us. We regret that we cannot accept liability for any claim not notified to us in accordance with this clause.

Brochure and online activity

We have taken care to ensure that all our brochure and website information, pictures and descriptions have been compiled from up to date information and are accurate at time of going to press. It is published in good faith.

Limitation of liability

We only accept responsibility for the proper performance of our obligations under this contract. We will perform such obligations with reasonable skill and care. Our liability to you (within our responsibilities) is limited to twice the price of your reservation costs (without extras). We are not responsible for any failure or loss that is:

  • Attributable to you or a member of your party;
  • Attributable to a third party unconnected with the provision of the services to you, and is unforeseeable or unavoidable;
  • Attributable to our employees, agents, subcontractors and suppliers and their staff whilst acting outside the scope of their employment.
  • Due to Force Majeure*
  • Due to information, however obtained, from outside sources such as independent third party websites
  • Any consequential loss not directly connected to the contract with us.
  • Personal Injury, illness or death.

Using a Booking Agent

If you book with a booking agent, all communications will be made via them. The agent will hold your payment on our behalf until your holiday is confirmed. The agent must give you a receipt or confirmation invoice. Please take any documentation from your booking agent with you as it may be required to confirm your accommodation and other services reservation(s) and requests. Pure Leisure Group and its parks cannot be held responsible for failing to meet /deliver any specific requests made with your booking agent unless proof can be supplied of Pure Leisure Groups agreement to meet such requests.

Contractors

We have set tariffs for all Contractors – All bookings must be made via the Booking Team on 01524 781453. Terms and conditions apply, available on request.

Data Protection Policy Statement

Pure Leisure Group will hold information provided by you to us in connection with your booking(s). It will be used in connection with your booking and for marketing purposes. Pure Leisure Group and its affiliated companies may use the information to provide you with details of their full range of services and products. If you are on our mailing list and do not wish to receive any future news, updates or offers from Pure Leisure Group, then please write to: Marketing Department at the address below.

Copyright

No party is permitted to reproduce any of the contents of any of our brochures (including photographs) or our websites for personal or commercial use without the prior written permission of Pure Leisure Group.

Registered Address: Pure Leisure Group Ltd, South Lakeland House, A6, Yealand Redmayne, Carnforth, Lancashire, LA5 9RN

Company Registration No: 0511 3719

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  • Holiday Hire,
    Camping and Touring

    Head office 01524 781453
  • Holiday Home sales
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    Contact us on01524 784290
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