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Pure Leisure Group – Coronavirus
Please be aware that it may take longer for us to respond to your enquiries than usual. We are dealing with an extremely high volume of calls/ emails and are trying our best to prioritise those holidaymakers with immanent arrivals on park. If you are a holiday home owner and your enquiry relates to visiting your holiday home or site fees, please email our customer relations team using the email address provided on our Contact Us page. Click here to be taken to our Contact Us page.
12th May 2020
Information for Holiday Home owners.
Following the Prime Minister’s address on Sunday evening regarding the road map to ease lockdown restrictions imposed during the Coronavirus pandemic Holiday Home owners are asking questions regarding use of their holiday homes.
One question in particular has come to the forefront… “I can now drive further to destinations so can I come to the Holiday Park to use or visit my Holiday Home?”
Regretfully the answer to that question is no as Holiday Park’s remain closed on instruction of the Government until 4th July at the earliest. Therefore owners cannot come to the park to check on their Holiday Homes or carry out maintenance on their Holiday Homes as long as the Holiday Parks remain closed, all visitors will be turned away upon arrival.
Please see the following extract from the Government document:
4.1 Step One – from Wednesday 13th May (in England)
People may drive to outdoor open spaces irrespective of distance, so long as they respect social distancing guidance while they are there, because this does not involve contact with people outside your household.
4.3 Step 3 – no earlier than 4th July
The ambition at this step is to open at least some of the remaining businesses and premises that have been required to close, including personal care (such as hairdressers and beauty salons) hospitality (such as food service providers, pubs and accommodation), public places (such as places of worship) and leisure facilities (like cinemas).
Rest assured that as soon as the Government state that it is safe to re-open Holiday Parks we will be in a position to welcome you back. Since 23rd March we have had key staff in place who have continued with the upkeep of all Pure Leisure Holiday Parks so that everything with be ready to go.
The full Government statement can be seen here –
23rd March 2020
Pure Leisure Group
Coronavirus update Monday 23rd March
These are unprecedented times in which we all have a responsibility to consider not just ourselves but society as a whole, with that in mind at Pure Leisure Group we are having to make some difficult decisions/ take actions which were unimaginable a few weeks and days ago.
It is with a heavy heart that we must announce that we have closed all facilities on our parks with immediate effect.
We are communicating with all holiday home hire, touring and glamping bookings arriving before 1st June 2020 with an offer to transfer their booking to later on in the season. No arrivals will be accepted after today, Monday 23rd March. We are prioritising imminent arrivals, if you have a holiday booked with us between now and the 1st of June we politely ask that you wait for us to contact you. The phone lines are extremely busy and we will try our best to contact you as soon as possible. If you have a holiday booking please wait to be contacted by our team as our phone lines are currently extremely busy.
We are also asking all private holiday home owners to heed the government’s advice on non-essential travel. As a company we are following Government guidance to protect people from the potential spread of Coronavirus. It has been a very hard decision for us to make however, the health of our holidaymakers and owners is our number one priority at this time and therefore it is our responsibility to help restrict unnecessary travel.
We look forward to welcoming you back to park again later in the year and hope you stay safe during this difficult time. If you require any additional information or guidance please contact your park direct or email us at info@pureleisuregroup.com.
20th March 2020
South Lakeland Leisure Village
Following the latest Government announcement yesterday evening it is with a heavy heart that we have to inform our loyal and supportive customers that our 5* leisure facilities, including Pure Leisure Health & Fitness Gym, the swimming pool and Watersedge restaurant & bar will now be closed until further notice. Watersedge restaurant & bar will continue to operate its takeaway service. For anyone with Mother’s Day bookings, we will be in touch shortly.
Despite our leisure facility closure, South Lakeland Leisure Village is still open. Therefore owners can still enjoy their holiday home and holidaymakers may still holiday with us during this period.
Please bear with us, more information will be available over the next few days. We thank you for your continued support and understanding during this difficult time.
We look forward to welcoming you all back as soon as possible.
If you have any enquiries please email us at info@pureleisuregroup.com or alternatively if you have any queries regarding your holiday booking please call us on 01524 781453
Tydd St Giles Golf & Country Club
Following the latest Government announcement yesterday evening it is with a heavy heart that we have to inform our loyal and supportive customers that our leisure suite, clubhouse and restaurant will now be closed for the foreseeable future. The golf course will remain open for members only and we will be monitoring this.
For anyone with tickets booked for the Pamper Night next week we will be in touch with you in the next couple of days.
People can still use their holiday home and you may still holiday with us during this period.
Please bear with us, more information will be available in the next few days and we thank you for your support and understanding at this difficult time.
We look forward to welcoming you all back as soon as possible.
If you have any enquiries please email us at info@pureleisuregroup.com or alternatively if you have any queries regarding your holiday booking please call us on 01524 781453
Fell End & Hall More Caravan Parks
Following the latest Government announcement yesterday evening it is with a heavy heart that we have to inform our loyal and supportive customers that our leisure facilities, including the gym, the swimming pool and Woodland Edge bar & restaurant will now be closed until further notice. Woodland Edge bar & restaurant will continue to operate its takeaway service. For anyone with Mother’s Day bookings, we will be in touch shortly.
Despite our leisure facility closure, Fell End & Hall More Caravan Parks are still open. Therefore owners can still enjoy their holiday home and holidaymakers may still holiday with us during this period; this extends to Fell End Nature Reserve.
Please bear with us, more information will be available over the next few days. We thank you for your continued support and understanding during this difficult time.
We look forward to welcoming you all back as soon as possible.
If you have any enquiries please email us at info@pureleisuregroup.com or alternatively if you have any queries regarding your holiday booking please call us on 01524 781453
18th March 2020
South Lakeland Leisure Village
South Lakeland Leisure Village is open as usual welcoming Owners, Holiday Guests, Gym Members and Diners. Government statements regarding Coronavirus are reviewed daily to ensure the best advice is provided.
Planned functions will take place including the Easter BBQ on Saturday 11th April , Easter Egg Hunt & Outdoor Activities on Sunday 12th April and the Cupcake Charity Morning Monday 13th April. Mother’s Day Lunch on 22nd March will go ahead as planned.
We understand that some people, especially in high risk categories, may choose not to attend which is quite understandable under the current circumstances but our door is always open.
Waters Edge Bar & Restaurant is open as usual, plus we have a new takeaway menu with deliveries straight to your lodge.
A number of members have expressed concern about attending fitness classes at the gym because of the confined studio space available and many have already cancelled attendance. Our number one priority is the well-being of members and staff and with that in mind all classes have ceased with effect from 17th March for a period of 14 days, at which time we will review all advice available. The main Gym exercise areas and the Pool will remain open. For the safety of our staff and fellow customers we would kindly ask for you to not attend the facility if you are showing any symptoms of Covid-19 or if you have been in contact with anyone who has had symptoms.
We thank our fantastic loyal customers in advance for their continued support during this surreal period.
For any further information please give us a call on 01524 730823
Tydd St Giles Golf and Country Club
Tydd St Giles Golf & Country Club is open as usual welcoming Owners, Holiday Guests, Gym Members and Diners. Government statements regarding Coronavirus are reviewed daily to ensure the best advice is provided.
Planned functions will take place including the Comedy Night on 21st March and Pamper Night on 27th March. We understand that some people, especially in high risk categories, may choose not to attend as booked so we have changed our current terms and conditions to offer a gift voucher to anyone in this position to be used at a later date.
Stables Bar & Restaurant, Café Revive and Spikes Bar are open as usual. The only change is that we have decided to stop Carveries on Wednesday and Sunday but other food from our main menu will still be available in place of the Carvery. Mother’s Day Carvery on 22nd March will go ahead as planned.
A number of members have expressed concern about attending fitness classes at the gym because of the confined studio space available and many have already cancelled attendance. Our number one priority is the wellbeing of members and staff and with that in mind all classes will cease with effect from 17th March for a period of 14 days, at which time we will review all advice available. The main Gym exercise areas and the Pool will remain open.
For the safety of our staff and fellow customers we would kindly ask for you to not attend the facility if you are showing any symptoms of Covid-19 or if you have been in contact with anyone who has had symptoms.
We thank our fantastic loyal customers in advance for their continued support during the surreal period.
For any further information please give us a call on 01945 871007
Silverhill Holiday Park
An update from Pure Leisure Group.
Silverhill Holiday Park is open as normal welcoming Holiday Home Owners. Government statements regarding Coronavirus are reviewed daily to ensure the best advice is provided.
For the safety of our staff and fellow customers we would kindly ask for you not to visit any public areas on park if you are showing any symptoms of Coronavirus or have been in contact with anyone who has had symptoms.
If you require any further information please contact;
Park Warden: Fraser Laing 07775363043
Thank you for your co-operation.
17th March 2020
Pure Leisure Group – Coronavirus
Are Pure Leisure Parks open for holiday guests and owners?
Our Parks are open as normal welcoming holiday guests and owners. Government statements regarding Coronavirus are reviewed daily to ensure the best advice is provided.
In the unlikely event our parks do close we will be in touch with all holidaymakers who have booked to confirm their options.
I am concerned that my holiday may be cancelled because of Coronavirus what happens next?
Be reassured that if one of our Holiday Parks has to close for a period of time you will be offered the opportunity to carry over your booking to a future date or take a break at one of our other Holiday Parks.*
If you decide you would like to cancel your break and your chosen Holiday Park is open our stated cancellation charges will apply.
*Subject to availability at time of booking. Note that tariffs may be higher at certain times of the year resulting in an additional payment to secure your booking.
Will any special conditions be in force during my holiday?
No just common sense!
- Use disposable tissues
- Wash your hands with hot water and soap or use sanitiser gel
- Useful information is available at – https://www.nhs.uk/conditions/coronavirus-covid-19/
Please be advised that our priority lies with imminent arrivals, therefore if you have any concerns regarding your holiday booking please call our Reservations Team for further advice on 01524 781453 or email – enquiries@pureleisuregroup.com
At busy times it may take a little longer to respond so please consider email instead.